TERMS & CONDITIONS
We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 14.00 Hours to 21.00 Hours on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
We ask that you please vacate your room by 10.00 Hour on the morning of departure.
Alcoholic Beverages
The FORTUNA HOUSE HOTEL does not hold a license to resell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all of our guests, please drink responsibly. There are several establishments to purchase locally as well. For Special Events hard liquor is not permitted. Wine, Beer and Champaign only are permitted. FORTUNA HOUSE HOTEL and/or employees will not be held responsible for any incidents.
Cancellation Policy
This policy defines how to handle cancellations
- If cancelled or modified up to 7 days before date of arrival, 100% of the first night will be charged.
- If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
Deposit Policy
This defines the policy for prepayment/deposit requirements.
- 100% of the first night may be charged any time after booking.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Conditions of Stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us. We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
Fortuna House Hotel is geared more towards the family side of the hotel business, providing fun and resources for children, youngsters & families. For this purpose, we do not take Stag or Hen Parties or a group of same sex having more than three adults. If bookings are made in breach of this policy we may not allow check in & no refund will be applicable whatsoever.
Damage and Breakages
Please take care of our House. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Keys
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £25.00 per set.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
Lost Property
We are happy to return items that have been left following departure. However, there will be a minimum charge of £20.00 to cover postage and packaging.
Missing Items
We reserve the right to charge for missing items.
Smoking
Smoking is NOT permitted within any part of FORTUNA HOUSE HOTEL. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked.
The FORTUNA HOUSE HOTEL is a non-smoking hotel and no smoking is allowed inside the buildings. We ask that you be considerate of other guests if you do choose to smoke outdoors. The FORTUNA HOUSE HOTEL reserves the right to charge the credit card on file £250 fee to cover the cost of deep cleaning and/or replacing upholstered furniture, window treatments, rugs and bedding if it is determined that a guest has violated this smoking policy.
Wi-Fi Access
At time of filling registration card and, by using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time. FORTUNA HOUSE HOTEL Terms & Conditions display on the Guest Information board.